Normal order processing can take between 1-3 business days (Monday – Friday).
SHIPPING/DELIVERY TIME & PRICING
Standard delivery is 3-7 business days
Items from your order may be delivered separately. This is because we can ship from several locations, which basically means you don´t have to wait until we have gathered your entire order.
We ship international orders from one of our international warehouses
International shipments usually arrive in 16-20 days, but may experience delayed delivery due to unexpected events, such as a customs delay, high order volume etc.
We ask for your understanding in such circumstances.
HOW DO WE SHIP
Parcel – Your shipment will arrive via DHL or USPS. Unless requested by the carrier, we do not require a signature for delivery.
If you are not home, a note will be left with directions on how to receive your order. Help is always available at firstname.lastname@example.org
HOW TO TRACK YOUR ORDER
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier’s website.
By clicking the link, you will be able to check the status of your order once it is in transit.
Please note: It may take 24-48 hours for your tracking information to reflect details on USPS sites.
We make every effort to ship your items together. However, there are times that we may have to divide your order into multiple shipments.
Common reasons for dividing an order are:
- Item availability.
- Shipping from different fulfillment centers.
- Shipping direct from the vendor.
Please note: when we divide an order into multiple shipments, you are not charged an additional fee. We simply divide the shipping cost provided at checkout across the multiple shipments when your order is charged.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
We are not responsible for delays and/or lost merchandise due to incorrect or incomplete shipping addresses if they were submitted incorrectly by the customer, or changes of address after the order was placed.
We always do our best to accommodate corrections, but you may need to pay for additional shipping and handling if your order has to be shipped more than once.
We aim to deliver all of our orders and keep failed deliveries to a minimum.
If we do fail to deliver any order to you, please report this to us within 30 days of dispatch.
If you do not contact us within this timeframe we will be unable to investigate further and no refund or replacement will be offered.
We hope that you enjoy your purchase from us.